The following terms, together with our privacy policy and website use terms apply to your access to and use of our online shop and the supply of goods ordered via our shop. By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these terms and the other documents referred to.
You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.
You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.
ORDERS
Once you submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion.
SPECIAL OFFERS
We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these terms before the special offer was terminated.
PRICES
All prices are in indian rupees. Prices include taxes unless indicated otherwise but exclude delivery charges and other taxes, if applicable. All prices are subject to change without notice.
PAYMENT
The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by visa, mastercard and american express. Credit card details are processed using at least ssl 128 bit encryption and are not stored by us.
Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.
ERRORS
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.
AVAILABILITY
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.
DELIVERY/SHIPPING
We ship within india only (as varied from time to time and subject to a surcharge for large orders). It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a p.o. Box.
We use all reasonable efforts to dispatch orders within 4-7 business days of the purchase date. Most orders should arrive within 10 to 14 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing [email protected] or calling +91 281 233 3435. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.
We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.
REFUND & CANCELLATION POLICY
If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods in the same mode of payments or send replacement goods at our discretion if you notify us within 7 days of the delivery date and in case of non delivery of product then money will be refund within 7 to 10 working days. We may ask you to provide proof of the damage, as a condition of replacement. In case of failure from your side the product cannot be canceled.
RISK
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these terms.
PRODUCT WARRANTIES
To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (warranties), other than those implied by statute which may not be legally excluded. Any liability we may have to you under warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.
RETURNS
Once product sold cannot be returned.
CONTACTING US
You can contact us using any of the following methods:
By calling +91 281 233 3435 between 9am – 5pm monday to friday, excluding public holidays by emailing us at: [email protected]
NOTICES TO YOU
We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.
EXCUSING EVENTS
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these terms by events or causes beyond our reasonable control. We will endeavor to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.
ENTIRE AGREEMENT
These terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.
ALTERATIONS
We may alter these terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered terms only apply to goods ordered via the website after the alteration takes effect.
